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Participatory science and amateur participation in scientific data collection and work has been common for hundreds of years, but has become a more formalised field of practice in recent decades. The inclusion and reliance on informally trained members of the public in scientific endeavours has especially helped connect natural history collections to the general public. In recent decades, the term used to describe these participants — citizen scientists — was intended to unite formal and informal scientists as global citizens working towards a common goal. However, the term 'citizen' today has negative connotations for many members of the public and can have a polarising effect on certain individuals. Given that the nature of participatory science is to be inclusive and inviting, it is time to change this terminology. The term 'community' science has been suggested as an alternative by some practitioners and programmes. This self-awareness within the scientific community is important, but lacks impact without input from the community members potentially participating in these programmes. We addressed this knowledge gap by posing the question of term preference to groups of volunteers who have attended participatory science activities from the Field Museum of Natural History (Chicago, Illinois, USA) and the Natural History Museum of Los Angeles County (Los Angeles, California, USA) from 2019 to 2023. A majority of respondents showed a clear preference for the term 'community' over 'citizen' science. This was especially true for younger individuals and those who belong to ethnic groups other than White. This information can impact which terms are used for specific programme populations and supports community involvement in selecting terminology and in project design. We advise stopping use of the term 'citizen' in all participatory science programmes and adopting terminology that is most appropriate depending on region, research, audience and activity. Moreover, participant populations should be solicited to hear their voices. 

A comprehensive overview of volunteer-driven public programs focused on activities to enhance natural history collections (NHCs) is provided. The initiative revolves around the WeDigBio events and the Collections Club at the Field Museum, aiming to deepen the public’s connection with scientific collections, enhance participatory science, and improve data associated with natural history specimens. The implementation and journey of these programs are outlined, including surveys conducted from 2015 through 2021 to gauge participant motivation, satisfaction, and the impact of these events on public engagement with NHCs. Results show trends in on-site and virtual volunteer participation over the years, especially during the peak period of the COVID-19 pandemic. The majority of participants expressed high satisfaction, indicating a willingness to continue participating in similar activities. The surveys revealed a shift towards more altruistic motivations for participation over time, with increased emphasis on supporting the Field Museum and contributing to the scientific community. The success of participatory science events demonstrates the potential of volunteer-driven programs to contribute meaningfully to the preservation, digitisation, and understanding of biodiversity collections, ultimately transforming spectators into stewards of natural history. From 2015 to present participants celebrate a significant milestone, with over a thousand community scientists contributing to the inventorying, collection care, curation, databasing, or transcription of 286,071 specimens, objects or records. We also discuss accuracy and quality control as well as a checklist and recommendations for similar activities.